---
title: How ordering and payment works on V-Hub
description: "How orders work on V-Hub: order request, seller offer, buyer acceptance and secure Stripe payment. The full order lifecycle explained step by step."
---

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1. [V-Hub](https://kbtesting.v-auction.com/support?hsLang=en)
2. [For Buyers](https://kbtesting.v-auction.com/support/for-buyers?hsLang=en)

# How ordering and payment works on V-Hub

V-Hub handles orders through a clear, step-by-step lifecycle so both buyer and seller always know where a deal stands.

**The order lifecycle**

1. **Order request** — you place an order request on a listing (click "Buy coffee"). The seller receives your request.
2. **Seller offer** — the seller reviews the request and sends you an offer with the final terms: quantity, price, shipping, and any conditions.
3. **Accept or decline** — you review the offer and accept or decline it. You can message the seller to negotiate before accepting.
4. **Payment** — once you accept, you complete payment securely through Stripe.
5. **Fulfilment** — the seller ships the coffee according to the agreed terms. You can follow the order status in your dashboard at every step.

\[SCREENSHOT: the order detail page showing the current status\]

**Payment with Stripe**

- Payments are processed securely through Stripe Checkout.
- You pay by card through the platform — your payment details are handled by Stripe, not stored on V-Hub.
- You receive confirmation and receipts for your orders.

\[VERIFY: confirm what payment methods are enabled — card only, or also bank transfer for larger orders\]

**Where to see your orders** In your dashboard, open the Orders section. Each order shows its current status, the listing, the seller, and the agreed terms. You'll also get email and in-app notifications when the status changes.

**Questions about an order?** Use the messaging feature to contact the seller directly, or reach us at [v-hub@vollers.com](mailto:v-hub@vollers.com).

- [About V-Hub](https://kbtesting.v-auction.com/support/about-v-hub?hsLang=en)
- [For Sellers](https://kbtesting.v-auction.com/support/for-sellers?hsLang=en)
- [For Buyers](https://kbtesting.v-auction.com/support/for-buyers?hsLang=en)

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